We believe that a memorable event begins with the anticipation when purchasing the tickets. We unfortunately have no influence on the enjoyment of the event itself. However, we can guarantee that customer satisfaction is paramount to us and we invariably do our utmost to prove it to each and every customer. For this reason, we have established a guarantee to increase confidence in us even further. When ordering through our web shop, we can assure you of the following points:
99.9% of our transactions are successful. If, however, you receive a final confirmation from us and one of the following points applies, you are not left empty-handed. In these cases the ticket guarantee comes to bear.
Exact order cannot be fulfilled
In any case, we will try to offer you alternate tickets for the same event.
Given the fact that a timely arrival was impossible, we will attempt to arrange replacement tickets at short notice. Thanks to our large network of contacts, we know who to speak with in all states and cities in which we do business. If no replacement tickets can be arranged, we will refund 120% of the purchase price paid. Please note that the Buyer's Guarantee does not apply in the event of a delay on the part of the courier.