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Buyer's Guarantee


Our Promise

We believe that a memorable event begins with the anticipation when purchasing the tickets. We unfortunately have no influence on the enjoyment of the event itself. However, we can guarantee that customer satisfaction is paramount to us and we invariably do our utmost to prove it to each and every customer. For this reason, we have established a guarantee to increase confidence in us even further. When ordering through our web shop, we can assure you of the following points:



  • Guaranteed authenticity of the tickets.
  • Reliable processing of the order.
  • Timely delivery of the tickets.

99.9% of our transactions are successful. If, however, you receive a final confirmation from us and one of the following points applies, you are not left empty-handed. In these cases the ticket guarantee comes to bear.

Exact order cannot be fulfilled

In any case, we will try to offer you alternate tickets for the same event.


  • Should the seats be better than yours, we will deliver them to you at no extra charge.
  • If we are forced to offer a lower category of seats, we will refund you the difference between the two categories at the time of purchase. In addition, you will receive a gift voucher worth CHF 20.00. You may redeem it at your next purchase.
  • If, due to third-party bottlenecks, we are unable to offer you any tickets for the event, we will refund 120% of the purchase price paid.

Late delivery

Given the fact that a timely arrival was impossible, we will attempt to arrange replacement tickets at short notice. Thanks to our large network of contacts, we know who to speak with in all states and cities in which we do business. If no replacement tickets can be arranged, we will refund 120% of the purchase price paid. Please note that the Buyer's Guarantee does not apply in the event of a delay on the part of the courier.

No access to the concert

If it turns out that you have purchased tickets which are not real and you will therefore not have access to the event, please return your tickets up to 8 days after the event. We will then refund you 120% of the amount paid by you.