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Data Privacy


alltickets GmbH, CH-3600 Thun, Switzerland (31.7.2012)

Usage Instructions and Data Privacy Conditions

1. General

We provide a ticket brokerage platform, primarily focussing on sold-out tickets, under the name alltickets.

When using our website, the following conditions apply. If the customer does not agree to them, they should immediately leave the website.

When the customer places an order or opens an account, the General Terms and Conditions of alltickets also apply.

The information on this website has been carefully prepared on the basis of the details provided by the event organiser and other sources of information. At the same time, alltickets cannot accept any liability for their accuracy.

The information about the individual performances and events, including the listed prices, are not a binding offer. They are not binding for alltickets or the event organisers.

alltickets accepts no liability for the (full or partial) malfunction of this website, inaccessibility and the use of the website under any legal title. All users of the website are personally responsible for taking sufficient precautions to protect themselves against malware of all kinds.

2. Copyright and other intellectual property rights

The entire content of the website is protected by copyright and can only be used within the precise scope of the applicable legal provisions. Users of alltickets receive no rights associated with copyrighted content or content protected in any other way (such as trademarks etc.).

3. Links

As a service for the users of alltickets, the website may contain links to third-party websites. alltickets has not checked these websites. The operators of these websites are solely responsible for the content of these websites. alltickets accepts no responsibility for adherence to the data protection provisions, further legal regulations and content by these third parties.

4. Data privacy statement

alltickets GmbH is subject to Swiss data privacy regulations.

4.1 What data will be collected

We collect specific data about customers and anonymous data regarding the surfing behaviour of customers on our platform.

4.2 Anonymous data about the surfing behaviour of customers, statistics

Every visit to our ticket brokerage platform is automatically recorded by the system. The data collected does not contain any information which could be used to trace back to a specific or identifiable person. The data includes, among other things, the following:

  • The current IP address of the customer and
  • the browser used and
  • the operating system used and
  • the pages visited and
  • the linking pages (e.g. information about searches using search engines) and
  • date and time and length of the access.

We will use this data in detail for internal purposes and will in particular use them to improve our services, website and order processing.

4.3 Cookies

To support customers during their visit to our platform, keep the entire ordering process simple and maintain the customer’s temporary login for the secure customer area, technology based on sessions and which involves cookies is used on the server. The customer is not required to keep cookies activated in their browser at any time. To deactivate the cookies, the customer should consult their browser software. The visit to the website and orders can also be carried out with no activated cookies. However, if the cookies are not activated, the overall service on all websites operated by alltickets cannot be guaranteed.

The customer will find more information on Wikipedia under HTTP-Cookies.

4.4 Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files which are stored on your computer, to analyse the use of the website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there.  Google will use this information to evaluate your use of the website, compiling reports on website activity for website operators and providing other with website and internet related services. Google may also transfer this information to third parties unless required by law, or where such third parties process these data on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, we point out that in this case you may not be able to use all features of this website.  By using this website you agree to the processing of data about you by Google in the manner described above and for the purposes set out above. (https://sites.google.com/a/akmedialtd.com/google-analytics-hinweise/ accessed on 16.7.2012). The current version of the Google analytics statement at the time one of the websites operated by alltickets is used shall be decisive. Also see http://www.google.com/intl/de_ALL/policies/privacy/

4.5 Abandoning an order or search query

4.5.1 The collected data in detail

We collect the following required personal data for each order to provide our services. Without this information, we would not be able to process the order: Surname, first name, full address, email address, date of birth and telephone number. All other data, such as secondary email addresses, remain optional. Secondary email addresses will make it easier for us to get in touch with you.

During your visit, the abovementioned data (Section 4.2) will also be anonymously recorded, so that they cannot be automatically be allocated to a specific individual. This data contains, inter alia, access statistics for our server environment.

If the customer places an order, they hereby expressly recognise this data protection statement and the General Terms and Conditions of alltickets as contractual content.

4.5.2 Data storage

The data is stored in a secure database environment in Germany (server is located here). Passwords are saved electronically using one-way encoding.

4.5.3 Use

We use the data available to us for the provision of our services and to improve these services.

4.5.4 Circulation

The personal data will not be sold, leased, gifted, published or otherwise made accessible to third parties.

The following are excluded:

  • for a purpose which is directly associated with the purpose for which the data was originally gathered, e.g. transfer to the service provider so that they can correctly provide the requested services, or
  • transfer to third parties due to a legal obligation, official or court order. Hotels, for example, may be required to pass on customers’' data to the authorities, or
  • as long as this is required to justify or assert legal claims or to protect justifiable interests. Both alltickets and the service provided are entitled to this right.

 4.5.5 Data security

The data is processed according to the current technical standards. The customer is solely responsible for the secure entry of the data, for ensuring that the data is not tapped by third parties, is stolen between the customer and alltickets GmbH or made accessible in any other way.

4.5.6 Electronic payments

Credit card payments, Maestro payments etc. are processed through the respective payment service provider, which also processes the data. The payment service provider is subject to the relevant data protection legislation. The payment service provider may be located abroad.

alltickets does not receive any specific information such as credit card numbers, maestro card numbers, expiry dates, passwords or registration information for e-banks and similar.

It may be the case that alltickets or the payment service provider is required to release the available data due to legal requirements or an official order.

4.6 Newsletters and other information from alltickets

It may be the case that alltickets will inform you of offers and activities which may be of interest to you in the future. The customer expressly confirms that it agrees to this service. This information will always contain instructions on how to unsubscribe. The service can also be cancelled by sending an email to info@all-tickets.com.

4.7 Personality profile

Processing the gathered data may result in the creation of so-called personality profiles (irrespective of the nature and scope of the data). A personality profile may be created if the assessment of significant aspects of the customer’s personality is possible by processing the data. alltickets is permitted to use such data within the scope of this data privacy statement. When the customer places an order or opens an account, they expressly grant alltickets the right to process all personality profiles within the scope of this data privacy statement.